Blending sentiment and topic analysis to explain discrete emotions from online fitness center customer reviews
| dc.contributor.author | Alcántara Alocover, Enrique | |
| dc.contributor.author | Hernández Martín de San Pablo, Antonio | |
| dc.contributor.author | Cuevas Campos, Ricardo | |
| dc.contributor.author | Duclos Bastías, Daniel | |
| dc.date.accessioned | 2026-04-02T12:01:55Z | |
| dc.date.available | 2026-04-02T12:01:55Z | |
| dc.date.issued | 2026 | |
| dc.description.abstract | Las emociones generadas por los servicios influyen en la satisfacción y la experiencia del cliente. Las reseñas online permiten identificar estos patrones emocionales mediante técnicas de análisis de texto. Este trabajo tiene por objetivo examinar cómo la relevancia temática y el sentimiento presentes en opiniones digitales predicen emociones discretas de usuarios de gimnasios, proponiendo un enfoque basado en “temas polarizados”. | es |
| dc.description.filiation | UEM | |
| dc.description.impact | 1.2 Q3 JCR 2023 | |
| dc.description.impact | 0.338 Q1 SJR 2024 | |
| dc.description.impact | No data IDR 2024 | |
| dc.description.sponsorship | PTQ2021-012032 | es |
| dc.identifier.citation | Alcántara Alcover, E., Hernández Martín, A., Cuevas Campos, R., & Duclos Bastías, D. (2026). Blending sentiment and topic analysis to explain discrete emotions from online fitness center customer reviews. Retos, 78, 767-783. https://doi.org/10.47197/retos.v78.118658 | |
| dc.identifier.doi | 10.47197/retos.v78.118658 | |
| dc.identifier.issn | 1579-1726 | |
| dc.identifier.issn | 1988-2041 | |
| dc.identifier.uri | https://hdl.handle.net/11268/16993 | |
| dc.language.iso | eng | |
| dc.peerreviewed | Si | |
| dc.relation.publisherversion | https://doi.org/10.47197/retos.v78.118658 | |
| dc.rights | Attribution-NonCommercial-NoDerivatives 4.0 International | |
| dc.rights.accessRights | open access | |
| dc.rights.uri | https://creativecommons.org/licenses/by-nc-nd/4.0/ | |
| dc.subject.other | Gestión deportiva | |
| dc.subject.sdg | Goal 3: Ensure healthy lives and promote well-being for all at all ages | |
| dc.subject.unesco | Deporte | |
| dc.subject.unesco | Comportamiento | |
| dc.subject.unesco | Evaluación | |
| dc.title | Blending sentiment and topic analysis to explain discrete emotions from online fitness center customer reviews | |
| dc.title.alternative | Combinación del análisis del sentimiento y del contenido para explicar emociones discretas a partir de reseñas online de clientes de gimnasios | |
| dc.type | journal article | |
| dc.type.hasVersion | VoR | |
| dspace.entity.type | Publication | |
| relation.isAuthorOfPublication | a020f776-3a21-48e1-a6ef-184e1f650d5f | |
| relation.isAuthorOfPublication.latestForDiscovery | a020f776-3a21-48e1-a6ef-184e1f650d5f |
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