Influence of quality attributes on the general satisfaction of participants during a European sporting event

Abstract

The aim of this study was to determine different dimensions of quality and to assess their influence on the overall satisfaction of athletes during a European sporting event. In total, 828 participants from Italy, Spain, Hungary, Cyprus, and Ireland participated in the study. An ad hoc self-administered questionnaire was used to assess the perception of the influence of the quality of event on activities, specific materials, human resources, sport practice area, general organization, and general satisfaction. A significant relationship was identified between the nationality of participants and their perception of the quality of the event. The general event organization was the factor with the highest influence on the satisfaction of participants, followed by the specific materials.